Complain & Adjusment

Carnie Bros

16 Feel Street

London

7^th July 2013

Primmer & Leeds

14 Sefton Place

London

Dear Sir or Madam,

We would like to inform you that on 1^st July 2013, we ordered the following goods :

·         36 copies of electronic trader

·         24 copies of electrical resistance of metal

We have received the product this morning, but unfortunately after we opened and checked it carefully there were 4 copies of the electronic trader were missing, because we really need these products to meet our customer orders, we would like you to send the replacement very soon.

Thank you for your cooperation.

Yours sincerely,


Trias Dhika Nirvana
Purchasing Manager

 

Primmer & Leeds

14 Sefton Place

London

10^th July 2013

Carnie Bros

16 Feel Street

London

Dear Ms Trias,

We very much regret to learn your letter of 4^th july 2013 that you have received  the product there were 4 copies of the electronic trader were missing, because we have overlooked the order owing to heavy pressure of business in packing department. This is our mistake and we really apologize for the inconvenience.

We promise to send the copies by Motor Express Corporation Ltd immediately and we will give you discount 5 %. Payment can be made after the goods has been delivered to you by transferring to our account.

Thank you for the order and look forward for the next order.

Sincerely yours,

Abraham Setiadi
Marketing Manager